Local authorities of Almaty and Astana work towards expanding the community participation in the Smart City project. Institutional reforms, including information and communication technologies for government accountability and response to community requests as well as the establishment of Community Councils facilitate the process. This work should become a part of a clearer strategy to help the community better understand the gist of the proposed ideas and smart solutions.
The launch of the smart city concept in Almaty and Astana will have a greater socio-economic effect when various parties already engaged in the introduction of urban development innovations and initiatives will contribute. The parties include public organizations, various civil groups, businesses, start-ups, academic and educational institutions and others.
Civil initiatives face some difficulties at the city level. The community and decision makers have no direct feedback channels. Still no educational programs exist to train the community in digital competencies and information literacy, so that they can interact with open data and other smart products.
JSC "Astana Development Center" and Astana Innovations municipal company showed great potential as mediators in cooperation between young professionals, community, international organizations, and city authorities.